Return Policy

All sales are final. Every Kairo Studios piece is made to order, so we do not accept returns or exchanges, and we are unable to offer refunds for change of mind, incorrect size selection, or fit preference. Please review the size chart on each product page before placing your order.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at kairo.studios.00@gmail.com within 7 days of delivery. Please include your order number and clear photos of the item, the damage, and the packaging it arrived in.

Once we have reviewed and confirmed the issue, we will send a replacement or issue a refund to your original payment method. Items reported more than 7 days after delivery, or items that have been worn, washed, or altered, are not eligible.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, responsibility for the package passes to the carrier. Every order ships with tracking. If your package is lost, stolen, delayed, or marked as delivered but not received, please file a claim directly with the carrier. We are happy to provide any shipment details you need to support your claim.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. Kairo Studios is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Questions

For any questions about this policy or your order, contact us at kairo.studios.00@gmail.com.

This policy does not affect any rights you may have under applicable consumer protection laws.