Shipping Policy

Every Kairo Studios piece is made to order. Your piece is produced after you place your order, so please allow 5–10 business days for it to be made and shipped. Business days are Monday to Friday, excluding holidays.

Where We Ship

We ship within the United States and to more than 70 countries worldwide. If your country is available at checkout, we ship there.

Shipping Costs

Shipping is calculated at checkout based on the weight of your order and where it is going. You will always see the exact shipping cost before you pay.

Tracking

Every order ships with tracking. Once your order leaves production, we will email your tracking number so you can follow it to your door. Delivery times after shipping depend on your location and the carrier.

International Orders

Orders shipped outside the United States may be charged import duties, taxes, or customs fees by the destination country. These charges are set by your country, are not included in our prices or shipping costs, and are the responsibility of the customer.

Order Changes and Cancellations

Because each piece is made for you, we may not be able to change or cancel an order once production has started. If you need to make a change, email us as soon as possible and we will do our best to help.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. Kairo Studios is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been handed to the shipping carrier, responsibility for the package passes to the carrier. If your package is lost, stolen, delayed, or marked as delivered but not received, please file a claim directly with the carrier; we are happy to provide any shipment details you need. If your order arrives damaged or defective, see our Return Policy.

Questions

For any questions about shipping or your order, contact us at kairo.studios.00@gmail.com.